Privacy Policy

Mission Ready Services LLC ("Mission Ready," "we," "us," or "our") is committed to protecting the privacy and confidentiality of individuals who interact with our website and services. This Privacy Policy explains how we collect, use, store, and protect your personal information.

1. Information We Collect

We collect information you provide directly to us, including through our Housing Interest / Waitlist Form. This may include:

• Full name, phone number, and email address
• Date of birth and current home address
• Household size and composition
• Monthly income amount and source of income
• Uploaded income verification documents (e.g., pay stubs, benefit letters)
• Any additional notes or circumstances you choose to share

We may also collect non-personal technical data automatically when you visit our website, such as browser type, device type, and pages viewed, through standard web analytics tools.

2. How We Use Your Information

We use the information you provide to:

• Process and evaluate your application for our supportive housing waitlist
• Contact you regarding your application status or next steps
• Coordinate case management and support services
• Comply with applicable legal or regulatory requirements
• Improve our services and communications

We do not use your personal information for marketing purposes or sell it to third parties.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following limited circumstances:

• With staff and authorized personnel of Mission Ready Services LLC who need it to process your application or deliver services
• With trusted service providers (such as our CRM and communication platforms) who assist us in operating our website and managing applications, under strict confidentiality agreements
• When required by law, court order, or government regulation
• With your explicit written consent

4. Document Uploads and Sensitive Information

Income verification documents and other sensitive files you upload through our waitlist form are stored securely within our client management system. Access is restricted to authorized Mission Ready staff only. We treat all uploaded documents as confidential and handle them in accordance with this policy.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. If your application is not approved or you request removal from the waitlist, we will securely delete or anonymize your information within a reasonable timeframe.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted information to us, please contact us and we will delete it promptly.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information, subject to legal obligations
• Withdraw your application and request removal from our waitlist at any time

To exercise any of these rights, please contact us using the information below.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us: